Specifikationer
TOPdesk Enterprise is a framework. Additional modules can be purchased as required.
- TOPdesk Enterprise Framework
- Basic application
- Additional modules
TOPdesk Enterprise Framework
TOPdesk Enterprise's primary benefits include:
- SQL/Oracle database
- Import module
- Password verification
- Platform-independent
- Based on ITIL and MOF
- Supports ISO and SOx
- Events can trigger pre-defined actions
- Email notifications
- Work orders
- 100% web-based
- Self Service Desk
- Reporting system
- Selection system
- Manage PCs via remote control
- TOPsis hardware and software auditing
- Authorization management
- Document linkage system
- Export capabilities
Standard package
TOPdesk Enterprise's most important functionalities include:
Processing incidents
- Register and process incidents
- Front office and back office support
- Categorize incidents
- Forward incidents to (external) specialists
- Standard solutions to common problems
- Knowledge Base
- Link workflows to persons or groups of persons
- Link incidents to persons or company assets
- Link files to incidents
- Automatic email notifications (SMTP and MAPI)
- Declare costs
- History of incidents
- Automatically categorize incidents using key words
Registering company assets
- Register company assets (hardware, software, locations, rooms, fleet, telephone objects, network components, key management, inventory and freely-definable objects)
- Extensive licence management for software
- Audit trail of company assets
- Service Level Agreements
- Branch and location management
Registration of persons
- Register employees and service desk employees
- Audit trail of persons
- Phonebook containing photos
Registration of locations
- Register branches, locations, rooms and buildings
- Audit trail of locations
- Integration possibilities CAD, GIS, etc.
Reports
- Over 200 standard reports
- Freely-definable reports
- Reports in table and graphic form
- Results in HTML
- Export to Microsoft® Excel or Adobe® PDF
Other
- Cost management
- Maintenance contracts
- Audit trail of company asset maintenance
- Audit possibilities
Basic application
Incident Management module
- Register calls
- Process calls
- Divide calls into smaller parts
- Forward calls to experts
- Access Standard Solutions for recurring problems
- Access to Knowledge Base
- Personal or group-based workflow
- Link calls to persons or business processes
- Link documents to calls
- Automatic email notification (SMTP and MAPI)
- Register expenses
- Audit trail of calls
- Automatic categorization of calls using key words
Configuration Management module
- Register hardware, software, telephone systems, network components, inventories and freely definable objects
- Automatic inventory of hardware and software
- Remote management of PCs
- Extensive licence management for software
- Audit trail of business processes
- Register Service Level Agreements with suppliers
Additional modules
- Property Management
- Problem Management
- Change Management
- Project Management
- Contract Management (Service Level Agreements)
- Stock and Order Management
- Reservations Management
- Survey module